Effective Date: 01/03/2013
What is “Personal Information” and what Personal Information does Flying-Spirits collect?
Flying-Spirits defines “personal information” as information about an individual that enables someone to identify or contact that individual and includes‚ among other things‚ that individual’s full name‚ address‚ telephone number and email address‚ as well as other information maintained by Flying-Spirits that may be used in combination with one of the foregoing identifiers‚ such as account history or financial information.
Categories of personal information that we collect include:
When does Flying-Spirits collect Personal Information?
Flying-Spirits collects personal information from you when you voluntarily submit that information to us upon registration as an Flying-Spirits customer or a Yak-aviation.com customer through our Site‚ when you apply for a job through our Site or otherwise elect to contact us through the Site. Registration and your submissions of personal information through the Site is voluntary. However‚ if you decide not to register‚ you will not be granted access and should discontinue all use of the Site. Product information‚ pricing and availability will not be available to unregistered users.
What happens when I register on the Site?
In order to use certain features of this Site‚ a user must first complete a registration process. During registration a user is required to provide his or her Flying-Spirits account number and basic contact information (such as first and last name‚ address‚ company name‚ title‚ department‚ fax number‚ phone number and email address) and is required to establish a login and password.
What happens when I place an order on the Site?
We request information from the user during the ordering process. For example‚ a user will be required to provide contact information (such as name‚ email‚ and shipping address) and financial information (such as credit card number‚ expiration date). This information is used for billing purposes and to fulfil users' orders. If we have trouble processing an order‚ the information is used to contact the user.
How does Flying-Spirits handle information from children?
Only Flying-Spirits account holders over the age of 18 may access and place orders through the Site. This Site is not targeted at children under age 18‚ and Flying-Spirits does not knowingly collect personal information from children under the age of 18. If a parent becomes aware that a child has provided us with personal information, we ask that the parent or legal guardian of the child contact us by sending an email to Contact us or calling +44 845 273 3914 requesting that this information be deleted from our records.
We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you. We may also use “Web beacons” that monitor your use of our Site. Web beacons (or Web bugs) are small strings of code that provide a method for delivering a graphic image on a Web page for the purpose of transferring data‚ such as the IP (Internet Protocol) address of the computer that downloaded the page on which the Web beacon appears‚ the URL (Uniform Resource Locator) of the page on which the Web beacon appears‚ the time the page containing the Web beacon was viewed‚ the types of browser that fetched the Web beacon and the identification number of any cookie on the computer previously placed by that server.
How does Flying-Spirits use personal information?
Flying-Spirits uses personal information for business purposes consistent with those outlined herein. Flying-Spirits uses the personal information you provided for the purposes for which it was provided‚ for example‚ to process an order‚ to record your order‚ to collect payments or debts‚ to respond to your inquiries‚ for our internal hiring purposes and to send you targeted marketing. In addition‚ personal information may be used to create a profile that we keep on individual users that details their preferences or behaviour. This profile may be used to develop and improve our products‚ benefits‚ services and Site experience to you.
What Personal Information Does Flying-Spirits Give to Others?
Transfer of Personal Information to Third Party Goods and Services Providers. Flying-Spirits employs third party vendors‚ service providers‚ and suppliers to perform various functions on our behalf. Such services include: fulfilling orders; processing credit card payments; collecting debts; removing repetitive information from customer lists; analysing data; developing‚ hosting and maintaining our Site and databases; sending and receiving email and other communications; and staffing customer service call centres. Flying-Spirits may provide these third parties with access to your personal information as reasonably necessary for the third party to provide these services. We do not authorize these third parties to use personal information except for the purpose of providing these services. Certain information collected in connection with transactions may be provided to third parties for use in transaction authorization‚ fraud scoring and payment card fraud prevention modelling.
Flying-Spirits on occasion may disclose to their business partners certain data‚ such as names and addresses and the genre of products purchased by users‚ so that the business partner may send their own direct marketing communications to users. Flying-Spirits will not provide your user email address to business partners if you prohibit such action by opting out at the point of BAI’s collection of the data to be transferred to such business partner. If you have not opted-out to allow Flying-Spirits to share your personal information to Flying-Spirits’ business partners but you later decide that you would prefer that Flying-Spirits not use or disclose your personal information to its business partners for the business partner’s own direct marketing purposes‚ subject to legal‚ or contractual restrictions and legal notice‚ you may opt out of such uses and/or disclosures by (a) checking the appropriate "Opt Out" box in any applicable email communication or e-newsletter‚ (b) sending an email to Contact us or (c) writing to us at Customer Support, Flying-Spirits Ltd, 20 Havelock Road, Hastings, East Sussex, TN34 1BP, United Kingdom.
Third Party Features. From time to time Flying-Spirits may include additional features and functionality from third parties on our Site. Certain of these features and functions‚ may require Flying-Spirits to send selected information about you to the third party. If you do not wish for Flying-Spirits to share this information‚ you will have a reasonable opportunity to opt–out of these third-party features and functions. Flying-Spirits will never send your password or your financial information to any third party through these features or functions.
Disclosures by Law and to Affiliates. We will disclose your personal information if we reasonably believe we are required to do so by law or regulation or in cooperation with any governmental investigation. In addition‚ we may disclose your personal information to our Affiliates for the business purposes outlined above.
How does Flying-Spirits Protect Personal Information?
Flying-Spirits takes commercially reasonable measures to protect the personal information it collects‚ uses‚ stores or discloses. We have implemented physical‚ technological and organizational procedures designed to protect the integrity and security‚ and to attempt to ensure the appropriate use‚ of your personal information. These procedures are appropriate to the nature‚ sensitivity and format of the personal information collected‚ used‚ stored or disclosed by Flying-Spirits. For example‚ Flying-Spirits uses Secure Sockets Layering (SSL) to encrypt your personal credit information‚ including your credit card number‚ before it travels over the Internet. SSL technology is the industry standard for secure online transactions.
Unfortunately‚ no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result‚ while we strive to protect your personal information‚ Flying-Spirits cannot ensure or warrant the security of any information you transmit to us‚ and you do so at your own risk. Once we receive your transmission‚ we will use reasonable efforts to ensure its security on our systems.
What About Links to Other Web Sites?
How Can I Access or Correct My Personal Information?
If a user's personal information changes (such as zip code‚ phone‚ e–mail or postal address)‚ or if a user no longer desires our services‚ we provide a way to correct or‚ update or delete/deactivate users' personal information. You can review or change some of your personal information by visiting the Site and correcting such changes in the “My Profile” area.
Support Center, +44 845 273 3914